Question 1

What are your operating hours?

Accepted Answer

Our main facility is open:

• Monday - Friday: 8:00 AM - 8:00 PM
• Saturday - Sunday: 9:00 AM - 5:00 PM
• Public Holidays: 9:00 AM - 3:00 PM

🚨 **Emergency Department**: Open 24/7, 365 days a year

Question 2

Where are you located?

Accepted Answer

We are located at:

**TZANEEN Healthcare Hub**
Roettgers-Setimela Avenue R71 Aqua Park
Tzaneen Central
Limpopo, 0850
South Africa

We're easily accessible with ample free parking available for patients.

Question 3

Do I need to bring anything to my appointment?

Accepted Answer

Please bring the following to your appointment:

• Valid ID or Passport
• Medical aid card (if applicable)
• List of current medications
• Previous medical records or test results
• Referral letter (if required)
• Payment method for any co-payments

Question 4

Can I register as a new patient online?

Accepted Answer

Yes! You can register online through our patient portal. Simply click the 'Sign Up' button on our homepage and complete the registration form. This will save you time during your first visit.

Question 5

How do I book an appointment?

Accepted Answer

You can book an appointment through several convenient methods:

• **Online**: Use our online booking system 24/7
• **Phone**: Call +27 15 307 3000 during operating hours
• **In Person**: Visit our reception desk
• **Patient Portal**: Log in to your account

Online booking is recommended for the quickest response.

Question 6

What is your cancellation policy?

Accepted Answer

We understand that plans change. Our cancellation policy:

• **24+ hours notice**: No cancellation fee
• **Less than 24 hours**: 50% of consultation fee
• **No-show**: Full consultation fee

To cancel or reschedule, please use our online portal or call us as soon as possible.

Question 7

How early should I arrive for my appointment?

Accepted Answer

Please arrive **15 minutes before** your scheduled appointment time for new patients, and **10 minutes before** for returning patients. This allows time for check-in, updating information, and completing any necessary forms.

Question 8

Can I request a specific doctor?

Accepted Answer

Yes! When booking online, you can select your preferred specialist from our list. If you have a regular doctor, you can also request them specifically. We'll do our best to accommodate your preference.

Question 9

What if I need to see a specialist urgently?

Accepted Answer

If you need urgent care:

• **Same-day appointments**: Call us directly - we reserve slots for urgent cases
• **Emergency**: Visit our Emergency Department immediately
• **After hours**: Call our emergency line at +27 15 307 3111

We prioritize urgent medical needs.

Question 10

What payment methods do you accept?

Accepted Answer

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Cash
• SnapScan and Zapper
• Bank transfers (for pre-arranged payments)
• Most major medical aids (with direct billing)

Question 11

Do you accept medical aid?

Accepted Answer

Yes, we accept most major medical aids including:

• Discovery Health
• Bonitas
• Momentum Health
• GEMS
• Medshield
• Bestmed
• Fedhealth

Please bring your medical aid card to your appointment. We can verify your benefits and handle claims directly.

Question 12

How do I get a quote for a procedure?

Accepted Answer

To receive a quote:

1. Schedule a consultation with the relevant specialist
2. They will provide a treatment plan with procedure codes
3. Contact our billing department at accounts@tzaneenhealthcarehub.co.za
4. We'll prepare a detailed quote within 2-3 business days

Quotes are valid for 30 days.

Question 13

Do you offer payment plans?

Accepted Answer

Yes, we offer interest-free payment plans for larger procedures (over R5,000). Terms:

• 3-6 months interest-free
• 25% deposit required
• Automatic monthly deductions
• Available for South African residents only

Contact our finance department for more information.

Question 14

What is telehealth at TZANEEN Healthcare Hub?

Accepted Answer

Telehealth lets you meet one of our doctors by video call instead of visiting the clinic in person. You can discuss symptoms, review results and get medical advice from home — using the same specialists you would see face to face.

Question 15

How do I book a video consultation?

Accepted Answer

Use the “Book Online Consultation” button on this page, choose a time slot that suits you and confirm your details. You will receive a private waiting room link with everything you need to join your consultation.

Question 16

What do I need for my video consultation?

Accepted Answer

You need a phone, tablet or computer with a camera, microphone and a stable internet connection, plus your ID and a list of any medication you take or allergies you have. No special software is required.

Question 17

Will I get a prescription after a telehealth consultation?

Accepted Answer

If your doctor determines that a prescription is appropriate, it can be issued as part of your consultation. Prescriptions are always issued at the doctor's clinical discretion, in line with South African healthcare guidelines.

Question 18

Is my telehealth consultation private?

Accepted Answer

Yes. Your video consultation is confidential and handled with the same privacy and care as an in-person visit, in line with South African patient confidentiality requirements.

Question 19

Who can use the telehealth service?

Accepted Answer

Telehealth is available to anyone in South Africa — ideal for follow-up appointments, prescription reviews, discussing test results and general medical advice. It is not a substitute for emergency care.

Question 20

How do I request my medical records?

Accepted Answer

To request your medical records:

1. Complete the Records Request Form (available at reception or online)
2. Provide valid ID
3. Specify which records you need
4. Allow 5-7 business days for processing
5. Pay applicable admin fee (R100 for digital, R200 for printed)

You can submit requests in person, via email, or through your patient portal.

Question 21

How do I access my patient portal?

Accepted Answer

Our patient portal gives you 24/7 access to:

• View upcoming appointments
• Check test results
• Request prescription refills
• Message your doctor
• Update personal information
• View billing history

Visit portal.tzaneenhealthcarehub.co.za and log in with your credentials. New users can register using their email and ID number.

Question 22

When should I go to the emergency room?

Accepted Answer

Seek emergency care for:

🚨 **Life-threatening conditions**:
• Chest pain or difficulty breathing
• Severe bleeding
• Head injuries
• Loss of consciousness
• Severe burns
• Stroke symptoms (facial drooping, arm weakness, speech difficulty)

For non-emergencies, please schedule an appointment or visit a general practitioner.

Question 23

What is your emergency contact number?

Accepted Answer

**Emergency Department**: +27 15 307 3111
**Ambulance Services**: 10177
**Cell phone emergency**: 112

Our emergency department is open 24/7 and staffed by trauma specialists.

Frequently Asked Questions

General Information

Appointments

Billing & Insurance

Telehealth

Medical Records

Emergency Care

General Information

Still Have Questions?

New Patient Guide

Medical Aid Guide

Patient Portal

Frequently Asked Questions

General Information

Appointments

Billing & Insurance

Telehealth

Medical Records

Emergency Care

General Information

Still Have Questions?

New Patient Guide

Medical Aid Guide

Patient Portal